Booking Process
Booking your stay at Tannenboden Chalet is a simple and transparent process. Follow the steps below to secure your alpine getaway.
We aim to make your booking experience as smooth as possible. If you have any questions at any stage, please don't hesitate to contact us.
Booking Steps
Check Availability
Use our availability calendar to check if your preferred dates are available, or contact us directly for the most up-to-date information.
Tip: During high season (winter ski months and summer peak), we recommend booking at least 3-4 months in advance.
Submit a Booking Request
Contact us through our booking inquiry form, email, or phone with your preferred dates, number of guests, and any special requirements.
Tip: Include information about the purpose of your stay and any special needs to help us prepare accordingly.
Receive Booking Confirmation
We'll confirm the availability of your requested dates and send you a detailed quote with all costs clearly outlined, including the accommodation price, tourist tax, and any additional services.
Tip: We typically respond to booking requests within 24 hours.
Pay Deposit
To secure your booking, a 30% deposit is required. You'll receive payment instructions with our confirmation email.
Tip: We accept payment via bank transfer, credit card, or PayPal.
Receive Booking Voucher
Once your deposit is received, we'll send you a booking voucher with all the details of your stay, including check-in instructions and key collection information.
Tip: Keep this voucher handy for your arrival, either printed or on your mobile device.
Pay Final Balance
The remaining balance (70%) is due 30 days before your arrival. You'll receive a reminder email with payment instructions.
Tip: For bookings made less than 30 days before arrival, full payment is required at the time of booking.
Cancellation Policy
We understand that plans can change. Here's our cancellation policy:
- Cancellation more than 60 days before arrival: Full refund minus a CHF 50 administrative fee
- Cancellation 30-60 days before arrival: 70% refund of total booking amount
- Cancellation 14-30 days before arrival: 50% refund of total booking amount
- Cancellation less than 14 days before arrival: No refund
We strongly recommend purchasing travel insurance to cover any unexpected cancellations.
Frequently Asked Questions
Can I modify my booking after confirmation?
Yes, subject to availability. Please contact us as soon as possible if you need to make changes. Modifications made less than 30 days before arrival may incur additional charges.
Is there a security deposit?
Yes, a refundable security deposit of CHF 300 is required. This will be returned within 7 days after your departure, provided there is no damage to the property.
Can I book directly through you instead of a booking platform?
Absolutely! Direct bookings often receive the best rates and most flexible terms. Contact us directly via email or phone to make your reservation.
What happens if I arrive late?
Please inform us of your expected arrival time. We have a self-check-in option with a key safe for late arrivals. Complete instructions will be provided in your booking voucher.
Have more questions about the booking process?